Job Description
The Senior Credit Dispute Specialist responds to credit disputes which are received through the e-Oscar portal or in written letters from the consumer. May be asked to assist with other Compliance duties and special projects as well as other assigned duties.
Job Responsibilities
- Investigate and respond to incoming written and indirect (e-Oscar) disputes according to department procedures and by department deadlines
- Identify credit bureau reporting issues and report issues to management
- Validate of update Bank reporting of consumer debt, in e-Oscar and FDR
- Retain evidence of the credit dispute investigation, as required by FCRA
- Work effectively as part of a team atmosphere to perform duties and achieve operational goals
- Meets productivity standards
- Perform additional duties as assigned
Minimum Education and Experience
- High School diploma or equivalent is required
- Excellent understanding of Metro 2 reporting guidelines
- Experience processing credit bureau disputes through e-Oscar
Technical Knowledge and Skills
- Ability to read and understand credit reports, account payment history and delinquency grading
- Possess strong knowledge of the credit reporting responsibilities as defined by the Fair Credit Reporting Act
- Strong organizational skills to include prioritization and attention to detail
Compliance
It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.
The above mentioned are intended to describe the general nature and level of work performed rather than to be an inclusive list of all duties, responsibilities and skills required for the position. Job duties may be changed at anytime at management’s discretion. The job description is not intended to create contractual obligations of any kind.
Capital Finance Bank, N.A. is an Affirmative Action and Equal Opportunity Employer
